We and the environment

SUSTAINABLE DEVELOPMENT PLAN EuroAgentur Hotels & Travel a.s.

EuroAgentur Hotels & Travel has started to implement a comprehensive sustainability program, designed to minimize operational effects and decrease its environmental impact in ints EA Hotel group.
EuroAgentur Hotels & Travel is committed to environmental responsibility. This forward-thinking hotel strives to lead the way with sustainable environmental initiatives that will have a long-lasting impact on the community. We consider the key operational aspects of environmental sustainability and compliance for the hospitality industry.
Our hotel operations are focused on energy savings, waste management, water conservation, supply chain issues, and opportunities for improving corporate social responsibility.
We support our staff enthusiasm as well as our customers’ wishes to accelerate all environmental efforts.


1. Analisys
2. Sustainable Tourism Criteria

  • a) Environmentally
  • b) Socially and culturally
  • c) Economic

3. Policy
4. Strategy & Tools

  • a) Effective sustainable management
  • b) Maximizing economic benefit to the community
  • c) Minimizing socio-cultural harm
  • d) Minimizing environmental harm

5. Procedures

  • a) At the level of the corporation
  • b) At the hotel level
  • c) At the level of the employees

6. Environmental Check List
7. Plan & Actions

  • a) We want to do business in an environmentally responsible manner
  • b) We want to ensure environmentally responsible management
  • c) We want to achieve measurable results
  • d) We want to provide reliable information
  • e) Questions to be answered – tasks to be solved
  • f) Energy Management
  • g) Administration
  • h) Rooms
  • i) F&B
  • j) Trainings
  • k) Environmental Committee


Tourism is one of the world's largest industries. According to the United Nations World Tourism Organization, the business volume that tourism is generating today equals or even surpasses that of oil exports, food products, or automobiles. As disposable income continues to increase, the overall number of tourists is forecasted to grow by 4% per year between now and 2020.
In addition to this capacity and growth, the tourism industry faces greater challenges than ever before. Potential impacts include harm to the environment, society, and local economies of Tourist destinations around the world.
Awareness and action about these concerns are on the rise within the tourism industry. The Sustainable Tourism Criteria are to help the tourism industry define its stance on sustainable tourism and take a lead in addressing customer concerns about sustainable tourism practices. Through this initiative, businesses that are taking steps to sustainability will be recognized for their efforts. Those that are interested in sustainability can use the criteria and the resources provided on how to implement these sustainable practices.
Sustainable tourism is of growing interest to travellers and it is increasingly becoming a distinguishing factor that travellers use when researching and booking travel. International organizations and businesses continue to lead the movement to support the industry and government in the adoption and implementation of sustainable tourism principles and best management practices.
We are aiming at quality in tourism and value sustainable development in Tourism.

2. Sustainable Tourism Criteria

  • a. Environmentally – the activity minimizes any damage to the environment, i.e. plants, animals, water, soils, energy use, contamination, etc., and provides a benefit to the environment through protection and conservation;
  • b. Socially and culturally – the activity does not harm, and may revitalize, the social structure or culture of the community where it is located; and
  • c. Economic – the activity can sustain itself economically; it continues to contribute to the economic well-being of the local community through local ownership, employment, buying local, etc.

A sustainable business should benefit its owners, its employees, and its neighbours. When we take these three aspects into account, this is called the “triple bottom line”. Sometimes it is referred to as “doing well by doing good.” It means running a business in a way that does not destroy the resources – natural, cultural, or economic – on which it depends. This why it is important for the industry to seek a suitable balance between these three dimensions.

3. Policy

It is the policy of EuroAgentur Hotels & Travel to run its hotels in-line with the protection of the environment. All EA Hotels are following the Corporate Environmental Policy:
"We are acting with responsibility" for the benefit, confidence and safety of the guests, hotel staff, the neighbouring community and the protection of nature and environment.
Our general environmental objectives are:

  • To satisfy all justified guest demands regarding comfort, safety, health, hygiene and an intact environment.
  • To comply with all local and national environmental legislation and regulations and continuously improve the environmental management of the hotel as well as to prevent ecological pollution caused directly or indirectly by the hotel
  • To monitor our environmental impact and advance the efforts and methods for improvements and quality assurance management.
  • To save fresh water by an efficient management, strict controls of consumption and examinations of the wastewater treatment.
  • To improve the energy efficiency, conservation and management by regular controls, staff training and implementing modern and regenerative or other best available technologies wherever reasonablypossible and feasible.
  • To reduce, reuse and recycle waste and avoid any hazardous substances to minimize harming theenvironment.
  • To reinforce our employees´ ecological and social sensitivity and ensure environmental sound and safe working conditions with motivation, information and training.

It is the policy of EA Hotels to operate in an environment-friendly manner, protecting resources, the environment and the cultural heritage in which they are located.

Our aim is to:

  • Reduce consumption of resources and ensure safe disposal procedures
  • Replace hazardous or harmful processes and goods
  • Meet our responsibilities in the field of public health and human safety
  • Behave in a way that is perceived as fair, credible and loyal
  • Accept social responsibility and show solidarity wherever necessary

In performing their activities, our business units must be careful to spare and protect natural
We promote and support environmentally responsible management to reduce pollution and to safeguard the long-term existence of our businesses.
We support environmental measures that are pioneering for the catering business and take into account reasonable interests of the economy as a whole.
We encourage our staff to undergo training and awareness-raising in order to protect the environment.
We will keep our guests, customers and employees informed about our environmental protection initiatives whenever they are worth reporting.

4. Strategy & Tools

  • a. Effective sustainable management

The hotels have implemented a sustainability management system that is suitable to its reality and scale, and that considers environmental, socio-cultural, quality, and safety issues.
The hotels are in compliance with all relevant legislation and regulations (including, among others, health, safety, labour, and environmental aspects).
All personnel receive training in environmental and socio-cultural management issues.
Customer satisfaction is measured and corrective action taken where necessary.
Promotional materials are truthful and do not promise more than can be reasonably expected by customers.
Design and construction of buildings and infrastructure complies with local zoning and protected or heritage area requirements, respects the natural or cultural heritage surroundings in design and impact, uses locally appropriate principles of sustainable construction, provides access to the handicapped.

  • b. Maximizing economic benefit to the community

The hotels contribute to community development and infrastructure.
Local residents are employed, including in management positions.
Local services and goods are purchased by the business.
The hotels help local small entrepreneurs develop and sell products that build on the area’s nature,history, and culture (including food and drink, crafts, performance arts, agricultural products, etc.)

  • c. Minimizing socio-cultural harm

There is an appropriate code of behaviour with respect to activities in indigenous and local
communities, as well as in culturally sensitive sites, established by mutual consent or following established guidelines.
Cultural interpretation or education is provided to customers.
Policies are implemented against commercial sexual exploitation, particularly of children and
The hotels are equitable in hiring women and local minorities, including in management positions.
All employees are under contract and are paid a fair wage.
Historical and archeological artefacts are not sold, traded, or displayed, except as permitted by law.
The business contributes to the protection of local historical, archeological, and cultural properties, and permits access to them by local residents.
The business uses elements of local art, architecture, or cultural heritage in its design, decoration, food, or shops.

  • d. Minimizing environmental harm
  • d.1 Conserving resources
  • d.1.1 Purchasing policy favours environmentally friendly products, for building materials, capital goods, food, and consumables.
  • d.1.2 Consumption of consumable goods is measured, and procedures are implemented to reduce it.
  • d.1.3 Non-renewable energy consumption is measured, and procedures are implemented to reduce it.
  • d.1.4 Potable water consumption is measured, and procedures are implemented to reduce it.
  • d.2 Reducing contamination
  • d.2.1 Greenhouse gas emissions from all sources are measured, and procedures are implemented to reduce or compensate them.
  • d.2.2 Wastewater, including gray water, is treated effectively.
  • d.2.3 A solid waste management plan is implemented, with quantitative goals to minimize waste that is not reused or recycled.
  • d.2.4 The use of hazardous substances, including pesticides, paints, swimming pool disinfectants, and cleaning materials, is minimized or substituted by innocuous products.
  • d.2.5. The business implements policies to reduce noise, light pollution, runoff, ozone depletion, air pollution, and soil contamination.
  • d.3 Protecting biodiversity and scenic beauty
  • d.3.1 Endangered species are not consumed, sold, traded, or displayed.
  • d.3.2 No captive wildlife is kept, except for licensed breeding, rescue, or reintroduction, in accordance with law and best practices.
  • d.3.3 The business uses native species for landscaping and green areas use and takes measures to avoid the introduction invasive alien species.
  • d.3.4 The business contributes to the support of natural protected areas or biodiversity conservation.
  • d.3.5 Any disturbance or damage harmful for wildlife animals or plants by tourism activities is avoided.

5. Procedures

This procedure establishes the guidelines by which the program for the protection of the environment in which we operate shall be carried through on all three levels.

  • a) At the level of the corporation
  • b) At the hotel level
  • c) At the level of the employees
  • a. At the level of the corporation

Appointment of an “Environment Committee” to develop programs and general support for the hotels.
Support environmentally sound, economically viable and sustainable investments.
Support environmentally sound hotel management and know-how transfer within EA Hotels.
Show a general commitment to help restore/preserve historic sites and buildings.

  • b. At the hotel level

Generally the environment situation should be approached by first having a policy (for instance purchasing), responsibilities assigned and a minimum of “hardware” applications in place, which then can be related to and only then approaching soft criteria such as informing guests and the public.
The following are examples and suggestions, the EA Hotels must take an approach viable and sustainable in the given location.

  • Create environment-driven installations.
  • Use only environmentally sound guest supplies and amenities.
  • Consider purchasing only from certified suppliers if the process is comparable /acceptable.

Influence children to be environment-friendly (protect animals, plants, flowers) within the children installations. Plan to find and collect refuse items.

  • Set a development cooperation with “green & environment friendly” farmers from local regions” and inform guests about it.
  • Use wherever possible only organically grown vegetables and fruits in the hotel kitchen and support suppliers/farmers who organically grow vegetables and fruit.
  • Use recycled paper, tissues, toilet paper and printed material on recycled paper, wherever available at competitive prices.
  • Consider at each opportunity for retrofit, environment-sound, energy saving devices subject to appropriate ROI and in coordination with COO office.
  • c. At the employee level
  • Establish “Green duties” for employees.
  • Encourage employees to influence the community decisions towards an environment-sound approach.
  • Plant trees.
  • Support community programs to raise money for commercial green efforts.
  • Spread the information about the necessity for separated garbage collection.
  • Support the community in efforts to restore/preserve historical sites.
  • Encourage employees to adopt an environment-friendly approach also in their private households.

6. Enviromental Check List

This procedure outlines and regulates all aspects concerning an environment-friendly operation.
Each hotel manager carries the responsibility for an environment-friendly operation in his area of accountability.
The checklist is to be completed by the hotel manager at least once a year. Department heads and employees should be aware of the contents of this list and should actively participate in the efforts to succeed in becoming a more environmental friendly hotel. Encourage staff to participate in activities to protect the environment. This will create awareness for the environment and commitment to help protect it.
The individual hotel checklist are set up locally and are subject to aproval from the head office.

7. Plan & Actions

  • a. We want to do business in an environmentally responsible manner

The prime objective of every company is to safeguard its long-term existence. In addition to the key factors of raw materials, labour, capital and information, the environment is now becoming an increasingly important production factor in our society. At the same time many more people now see it as a criterion for evaluating the quality of a company or product.
Entrepreneurial action that accommodates environmental aspects is not restrictive: on the contrary, it opens up new marketing opportunities and possibilities of innovation and also has a motivating effect on employees and guests. Environmental protection does not impede growth, but is in fact a prerequisite for growth in a modern industrial society.
Our customers are becoming increasingly environmentally aware and expect certain environmental standards in the hotel and catering businesses. For this reason it is important that the restaurateur and Hoteliers are personally on the spot to oversee the running of the business and its environmental standards.
In this rapidly changing society, anyone who fails to run a business in an environmentally responsible manner not only misses out on opportunities in a growth market, but loses out on potential cost savings.
The benefits that accrue from running a business in an environmentally responsible manner are as follows:

A contribution towards safeguarding the company's continued existence

  • Lower costs and consequently improved profitability
  • Avoidance of disposal problems and costs
  • Stronger customer loyalty and tapping into new circles of customers
  • Consolidation of competitive advantage and market position
  • Establishing a pioneering position, with a clear signal to the public
  • Staff motivation
  • Contribution towards environmental protection
  • Fostering a consumer awareness that is both qualitative and geared to the environment
  • b. We want to ensure environmentally responsible management

Environmental protection is the responsibility of management!
If business management is environmentally aware, it motivates company employees and their associated business partners, customers and suppliers to think and act in a more environmentally responsible manner.
This process requires the time, conviction and commitment of managers and leaders at all levels of the company.
Environmental protection is the responsibility of employees!
An effective environmental strategy can only be implemented if employees at all company levels participate and consistently pursue our business goals, as well as contributing their own ideas and suggestions.
Informing employees about all the measures we implement and all aspects of environmental
protection, as well as providing them with further training in environmental matters, encourages them to identify more strongly with and be more sensitive towards environmental protection goals.
Our customers are our conscience
It is important that we include our customers and guests in our environmental protection measures, involving them if need be in the development of the environmental concept within our business, as well as examining and implementing their ideas and suggestions.

  • c. We want to achieve measurable results

Environmentally aware business management is not just a question of fashion and cheap
showmanship, but rather a prerequisite for future business growth. Over the next few years we want to
achieve tangible successes in the following areas:

  • Energy savings & using renewable energy
  • Avoiding excess waste and using recycled products
  • Purchasing and using products in an environmentally responsible way
  • d. We want to provide reliable information
  • By providing concise and reliable information to our guests, suppliers and the general public, we intend to report on our environmental initiatives when these are worth mentioning because they are over and above the usual expected measures.
  • e. Questions to be answered – tasks to be solved


  • Aluminium
  • Metals
  • Plastics
  • Candles, corks, crown corks, etc.
  • Food
  • Fat/oil
  • Glass
  • Broken china and glass
  • Paper and cardboard
  • Styrofoam
  • Special waste and lamps
  • Textiles


  • An external energy consultant has been called in
  • All the technical equipment maintained regularly & inspections are documented
  • The energy consumption calculated in relation to turnover, number of guests
  • The energy consumption is recorded and documented every week
  • Low-energy lamps are fitted in all suitable places
  • Corridors lit by a day/night lighting system
  • An induction plate/oven in use
  • Gas plates/ovens are fitted with saucepan sensors
  • Steamers have an economy setting
  • The hot air curtains on doorways
  • A switching schedule has been drawn up for the kitchen etc
  • Card-operated door locks fitted which low consumption batteries


  • Water consumption recorded every week
  • There are enough water pipes fitted for reading water consumption
  • A low consumption WC flushing installed - WC cisterns are adjusted for maximum efficiency
  • Dishwashers connected to the hot water supply
  • All water taps fitted with flow regulators
  • Some hand washbasins fitted with an automatic cut-off
  • The urinals fitted with proximity sensors
  • Bathrooms fitted with low-consumption shower heads


  • Johnson Diversey company supplies our hotel with ECO cleaning materials Employees are trained by JD company to optimize usage of materials (as much as necessary, as little as possible)
  • A hygiene concept set in the entire unit
  • All the cleaning materials in use have "environmental certificate"
  • All the materials are kept locked in a separate room
  • All product descriptions available for all the cleaning materials used
  • A list of specifications for the materials used available


  • Organic products offered
  • Highly nutritious meals are offered
  • Recycled paper used in all divisions
  • Take-away packaging environmentally friendly – recycled paper packing
  • Oil etc. purchased in large containers
  • Used oil taken away for recycling


  • All suppliers' conditions, such as packaging etc., checked at regular intervals
  • The attention is paid to environmental compatibility, as well as price and quality
  • EA Hotels Purchasing is centralised and regulated


  • All hotel rooms fitted with heating thermostats & regulators
  • Rooms available for both non-smokers and allergy sufferers
  • Fruits or the equivalent offered as a snack
  • All paper inventory & printed materials (brochures, notepads, writing paper etc.) provided in the bedrooms are made from recycled paper or printed on environmentally friendly paper
  • f. Energy management

This procedure enumerates and outlines the required actions for an environment-friendly Energy Management. It is the responsibility of the Group Construction Officer and or the Chief Engineer to make sure that such principles are applied and that the maintenance staff is informed, trained and motivated in such thinking.
Construction/renovation materials
Always use ecological construction materials, in all renovation or other construction projects.
Ecological construction materials have no or only few toxic substances (important for allergic) and are made of natural materials.
Mainly to Avoid:

  • PVC flooring
  • Tropical woods
  • Plastic furniture
  • Chipboards that contain formaldehyde or asbestos
  • Harmful solvents


  • Stone, marble and earthenware tiles
  • Wooden and cork floors
  • Natural linoleum
  • Environment friendly paints
  • Wood preservatives like linseed oil
  • Wooden furniture
  • Double glazing or thermo pane windows in order to reduce noise level and to reduce energy cost for air-conditioning.
  • Interrupters for air conditioning units at balcony doors & windows (air-con cut-offs).
  • Main switches at the entrance door. The main switch not only switch off the lighting in the guestrooms, but also the air-conditioning.
  • Motion detector switches wherever their use is guest useful and economicaly sound
  • g. Administration

All administration and office activities are driven to save energy and prevent wasting of materials (mainly paper, printing toners and others).
A re-usage of papers, toners refilling as well as informing colleagues and our business partners helps to economize our work.

  • h. Rooms

In all the guest rooms in EA Hotels we have stickers with the following or similar text in bathrooms:
Dear Guest,
We can all help to protect the environment by conserving water.
In addition to decreasing water and energy consumption you help us reduce the amount of detergent waste that must be recycled within our community. You can help us by indicating if you are prepared to reuse your towels.
Please hang up the towels if you wish to participate in the program – if not, simply leave them in the bath tub they will be changed.
Thank you for your assistance.
Such a polite information helps us to decrease water, energy and chemicals consumption and economize our Room costs.

  • i. F&B Management:

This procedure establishes the guidelines for an ecologically sound operation. This helps the Food and Beverage Manager and her assistants in reviewing the Food and Beverage operation with a view towards reaching the essential environmental tasks.
The Food and Beverage Manager carries the responsibility for an environment -friendly operation in her area of accountability.
Encourage staff to participate in activities to protect the environment. This will create awareness for the environment and commitment to help protect it.

  • j. Staff Trainings

New staff
Aimed at: All new staff

  • Environmental model and tasks
  • Environment in the workplace
  • Waste disposal
  • Waste avoidance and reduction

Every new employee must attend this course.

Food & Beverage Department
Aimed at: Kitchen and service staff

  • Environmental concept
  • Purchasing
  • Waste disposal
  • Energy savings

Weekly service & kitchen discussions

  • Achieving environmental goals
  • Current green issues

Daily service & kitchen discussions
Content: Raising awareness and consolidating weekly discussions
These discussions should become a set feature of daily and weekly staff meetings.

  • k. Environmental Committee

It is the EA Hotels policy that every single hotel has an environment committee headed by the General Manager within it’s organisation. This committee establishes an environmental concept for the hotel, implements this concept through the tool of a detailed action plan and therefore meets regularly.
An Environment Officer is to be designated by the General Manager and this officer will be regularly backed up by the GM and also has to report to him on a regular basis in writing about the status of implementation within the different departments of the hotel.
The Environmental Concept as well as the Yearly Action Plan will be sent to Head Office yearly together with Three Years Plan and the Business Plan.
Environment Team
Hotel Manager
Chief Engineer
Executive Chef
F&B Manager
The team supervisor
Environmental Officer
Team member



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